When will my credit card be charged?
My credit card has been declined. Why?
How will the charge appear on my credit card?
What is the status of my order?
Will I have to pay sales tax or VAT?
I just completed my order, when will I receive my CD?
Can I purchase without a credit card? What are my options?
Registration FAQ's
How will I receive my software?
I lost my activation key and need to reinstall the software. What do I do?
How do I re-download software that I have purchased?
What if the download stops before it is complete?
Why do I need to "activate" the free download?
I need to download my product again and my download link is expired. What do I do?
I have purchased the Order Protection Service, but my download link is still expired.
Shipping FAQ's
I don't live in the United States. Will I have to pay customs fees?
Technical Support FAQ's
I require some help installing and/or getting the program to function correctly, can you help me?
Privacy Policy FAQ's
What is your Privacy Policy?
Return and Order Cancellation FAQ's
This is not what I expected. How can I cancel my order?
What is the refund policy?
I received a refund for a product purchased through Take Two Solutions, but I don't see the credit. Why?
* When will my credit card be charged?
Once your order is submitted, it immediately initiates the payment process. You will receive an email stating that your order has been accepted by our system and that processing has begun. Within 1-2 minutes (for an online credit card order), we will submit your purchase to our credit card processor. Once successfully processed, you will receive a second email with confirmation of your order and further details about completing the process.
* My credit card has been declined. Why?
There are a number of reasons that could cause your card to be declined:
- Incorrect credit card number, expiration date, or CSC/CVV code (the three or four digit confirmation number on the back of your credit card)
- International transactions may be blocked by your card provider
- Insufficient funds for a debit card, insufficient available credit for a credit card
- Internet sales are blocked for your card
- A network issue at the credit card company
If you would like us to resubmit your order, please contact us at with your order details and we will resubmit the order for you.
* How will the charge appear on my credit card?
Your credit card statement will show "TakeTwoSolutions Inc"
* What is the status of my order?
If you have already placed an order, you can check your email confirmation for what to expect. To look up the status online, visit this link.
* Will I have to pay sales tax or VAT?
We currently collect 7.75% sales tax for all orders made in North Carolina, USA. Sales made to European Union countries are subject to appropriate VAT taxes. The current rate will be displayed on your order before you complete the process, which will enable you to cancel the purchase at that time if you wish.
Corporations will be able to opt-out of tax and VAT by providing a valid Tax ID number.
* I just completed my order, when will I receive my CD?
Not all orders will receive a CD. If a CD was an option on your order form, and you selected the CD option at the time of purchase, then you can expect to receive your CD within 3 to 7 business days.
* Can I purchase without a credit card? What are my options?
Our payment options include Credit Card, Check, Money Order, PayPal, and Purchase Order. The Wire Transfer option is currently being developed. Please note that these options may not all be available as our vendors have the option to choose the purchase methods presented to their customers.
Registration FAQ's
* How will I receive my software?
The purchase process is completed when:
- you download a copy of the software via a link we will provide;
- you receive a CD from us containing a copy of the software;
- you enter an activation key we provide you with into the trial version of the software
* I lost my activation key and need to reinstall the software. What do I do?
You may contact a Take Two Solutions customer service representative at . When emailing, please include your name and the email address used to place the order, if possible.
* How do I re-download software that I have purchased?
If you received an activation key at the time of the original purchase, you may download the vendor's current trial version and apply your key to it when prompted. If you received a download link for a fully-functional version, please contact us at the email address above and we will resend the download link to you.
* What if the download stops before it is complete?
You may retry up to three times to complete your download. We recommend that you first ensure that you don't have a connection problem before attempting the download again.
* Why do I need to "activate" the free download?
This is a common method that many vendors use to protect their software. The activation key that you receive must be entered into the trial software in order to "unlock" it. Once unlocked, the software is, at that point, fully functional.
* I need to download my product again and my download link is expired. What do I do?
Please contact us at with your name and email address used to purchase the software. We will locate your order and provide you with a new download link.
* I have purchased the Order Protection Service, but my download link is still expired.
Follow the instructions above and we will provide you with a new link for your download.
Shipping FAQ's
* I don't live in the United States. Will I have to pay customs fees?
Customs fees are not collected or assessed by Take Two Solutions. This depends solely on the laws of the country where you will receive your physical shipment. Please check with your local customs office concerning fees that may be due.
Technical Support FAQ's
* I require some help installing and/or getting the program to function correctly, can you help me?
We do not provide technical support for the products you have purchased. Those types of questions should be directed to the company that created the software. After completing your purchase, your order confirmation will detail how to contact the vendor concerning technical questions.
Privacy Policy FAQ's
* What is your Privacy Policy?
Click here to view the privacy policy
Return and Order Cancellation FAQ's
* This is not what I expected. How can I cancel my order?
To cancel the order, please contact us at and explain your desire to return the software. We will then initiate the cancellation process.
Refunds requests will be received and processed by Take Two Solutions, and the decision to refund an order rests solely with us. If you need a refund processed, please contact Customer Service at
Credit card refunds can take up to three (3) business days to post to your online credit card statement. Please be patient, but let us know if it has been more than three days.
Still need help? Contact Customer Service at